The Problem
The phone rings. No one answers.
It's after hours, lunchtime, a court day, or all lines are busy. An urgent call comes in, and the caller moves on.
Missed call → Lost revenue → Client hires your competitor
Intake infrastructure for personal injury firms
Ava answers every call your way, then warm transfers qualified cases to your team.
Ava answers in under three seconds and works through your firm's own criteria, not a generic script. Calls that don't transfer still reach you as a complete case summary covering incident, fault, treatment, and insurance before the caller hangs up.
Real call excerpt · auto accident intake
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24/7/365 Coverage
Warm transfer to your team
Built to your firm's criteria
Incoming · 11:47 PM
(555) 014-2288
Qualifying
Auto accident
Qualifying
Within statute (8 mo)
Qualifying
Sought treatment
Qualifying
Not represented
Warm transfer
Connected to firm
"Hi, this is Ava. How can I help you today?"
Ava · Live · 24/7
How It Works
From ringing phone to a live conversation with your team.
Four steps, and none of them end in voicemail.
With Ava
Ava answers in under 3 seconds.
Every time. In English or Spanish. Built around your firm's case types, statute thresholds, and objection patterns, so she sounds like a natural extension of your team, around the clock.
Qualified
Screened against your criteria.
Incident timing, fault, treatment, insurance, jurisdiction, representation. Objections handled without giving legal advice.
Connected
Transferred live to your team.
Staff picks up a caller who is already screened, with the facts summarized. And the complete intake reaches your inbox either way. Ava sends it while she's still on the line, so a transfer nobody catches still leaves you a working file.
Caller qualified → Warm transfer → Your team takes it from here
Call Routing
Four outcomes. No dead ends.
Every call resolves one of four ways, and your firm hears about all four.
Qualified
Caller: stays on the line, introduced to your team by name.
Your firm: a warm transfer with the case facts already summarized.
Asks for a person
Caller: transferred on request, so nobody gets stuck with an AI.
Your firm: the live caller, plus whatever Ava captured first.
Transfer unanswered
Caller: told their details are already with the team.
Your firm: the same complete intake, already sent while Ava was connecting the call.
Routed for review
Caller: details taken in full, told the firm will be in touch.
Your firm: the same case summary, so you can override, refer, or tighten the criteria.
Ava doesn't decide which cases you take. She routes every caller. Your firm keeps the judgment call.
Everything You Need to Grow
Where human insight meets intelligent intake.
Ava amplifies your team, handling the calls you can't, with the tone you'd want, at the speed clients demand.
24/7 bilingual answering
Ava answers every call in under three seconds, in English or Spanish, after hours, at lunch, during court, and on holidays. Zero missed calls. Zero exceptions.
Picked up by Ava in 2.1s
● LIVE
Qualifies against your criteria
Your firm defines what a transferable case looks like. Ava screens every caller against it before anyone on your team picks up.
Transfers qualified callers live
Qualified callers are handed to your team live, with context, not a voicemail to return tomorrow.
SCREENPassed
RINGYour team
LIVEConnected
Instant team notifications
Full intake summary by text + email the moment the call ends. Nothing slips through.
SMS
Intake summary sent
Email
Email alert delivered
CRM
Lead created
Sounds like a natural extension of your firm.
Ava is trained on your practice areas, intake criteria, and your firm's voice, so callers feel they're speaking with your team, not a bot.
Talk to Ava(866) 547-3685
What Your Firm Receives
See exactly what your firm receives after Ava handles a call.
Real outputs. Real intake fields. Delivered the moment the call ends.
Intake Summary
NEW INTAKE
CallerMichael R.
Callback(555) 014-2288
UrgencyCall back in about an hour
Case TypeAuto Accident
Injury ReportedShoulder injury, headaches
Incident DateApril 30, 2026
Time of Incident2:15 PM
LocationSan Francisco, CA
InsuranceAt-fault driver (State Farm)
Police ReportYes
Medical TreatmentER visit on 4/30/26
Property DamageVehicle towed
SMS ConsentYes
RepresentationNot represented
Status✓ Sent to attorney
SMS Confirmation
Sent to caller
Thanks, Michael. We've received your information about your accident.
An attorney will review your case and follow up soon.
Reply STOP to opt out.
9:43 PM
Delivered
Attorney Email Alert
Sent to your team
NEW INTAKE
Michael R. · Auto Accident
- Reported injuries: Shoulder injury, headaches
- At-fault driver insurance (State Farm)
- ER visit on 4/30/26
- Vehicle towed
- Not represented by another firm
Bilingual by default
Ava runs the whole intake in Spanish, not a transfer to an interpreter.
Qualification, objection handling, case facts, warm transfer, and the email afterwards. The full path, in the caller's language.
English
“Before I connect you, have you been seen by a doctor since the accident?”
Ava discloses that she's an AI assistant, never gives legal advice, and never promises an outcome.
Español
“Antes de comunicarle, ¿ha visto a un médico desde el accidente?”
Written and reviewed as Spanish, using usted by default. Language preference travels with the file, so whoever calls back knows before they dial.
English and Spanish ship by default. Need another language for your callers? Additional languages are available on request.
PI Specialization
Built for personal injury intake.
Ava knows the questions each kind of case turns on, and asks them on the first call.
Auto Accidents
Ava captures fault, injuries, treatment, police report, insurance, vehicle damage, and callback details.
Slip & Fall / Premises
Captures location, hazard, injuries, witnesses, photos taken, incident report, and medical care sought.
Dog Bites
Captures injury severity, owner identification, prior incidents, animal control reports, and ER details.
Other Injury Inquiries
Configurable intake for medical malpractice, workplace injuries, product liability, and other PI cases.
A Powerful Instrument
A serious tool for serious firms.
Recover the calls you miss during nights, weekends, and busy hours.
- Clear intake flowAva follows the script your firm approves, end to end.
- SMS consent supportExplicit verbal consent captured before any text is sent.
- Call summariesEvery call ends with a structured intake summary you can audit.
- Firm notificationEmail and SMS alerts route the lead to the right person on your team.
- Human handoffAva transfers complex calls to staff when callers ask.
- Designed for PI workflowsBuilt around the questions firms actually need answered.
Questions
We've got answers.
Common questions about Ava, security, integrations, and pricing.
Ava connects to your existing phone number and your CRM, and transfers live calls to the lines your team already answers. We support CRM webhooks and email/SMS routing. Most firms are live in 1 to 3 days.
Ava is built specifically for personal injury intake: auto accidents, slip and fall, premises liability, dog bites, and other injury matters. The intake flow is customized to your firm's qualification criteria.
Ava runs on a proven system, tested and already handling real calls. What's built for your firm is everything that decides whether a caller is worth your time: your case criteria, your qualifying questions, your objection handling. We're not writing new software per firm. We're configuring a system built for exactly this job to run your rules instead of someone else's. That's how you get something built around your firm, live in days instead of months.
Ava captures intake details directly into your firm's systems. Call recordings and transcripts are stored securely. SMS consent is captured verbally before any text is sent, and we follow the data handling practices standard for platforms serving legal work.
Yes. Ava can answer your existing main line, a dedicated line for after hours, or a new tracking number, whichever fits your routing. We help you decide what works best during onboarding.
Yes. Email summaries to your team are automatic. SMS confirmations to the caller can be enabled with explicit consent obtained verbally during the call. Consent is fully optional and is never required for Ava to take an intake.
A one-time setup fee of $2,999 to configure Ava to your firm's intake criteria, objection handling, and compliance boundaries — live within 5 business days. Then $199/month, which includes 200 minutes of call handling, uptime monitoring, and edits to your intake questions as your criteria change. Usage beyond 200 minutes is billed at $1/minute, and we'll flag you if usage is tracking high before it becomes a surprise bill.
Ava tells the caller their information is already with your team and someone will follow up, and that's literally true. The complete intake is emailed to your staff while she's still on the line, before the transfer is even attempted. So the lead is already in your inbox whether or not anyone picks up. It is never dropped.
No. Ava qualifies callers and transfers them to your team live. If your staff isn't available, she captures the full intake and alerts you immediately. A live handoff converts better than a calendar slot two days out.
Get Started
Let Ava answer your next call after hours.
See how Avant Legal Intake captures, qualifies, and routes injury leads before they move on to another firm.
- 24/7 intake specialist tailored to your firm
- Works with your existing phone number
- Warm transfer to your team, with the full intake emailed either way
- SMS reply handling
Sent
We've received your request. We'll be in touch within one business day.